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Free Shipping Over $75, Free Exchanges + Easy Returns
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We have temporarily transitioned to various carriers for order shipments to maintain smooth and timely deliveries during the labor disruption at Canada Post.
Yes, we plan to switch back once we are confident there will be no further disruptions to Canada Post services or once the labor disruption has ended. We will keep you updated with any changes.
With the switch to other carriers, your order will still arrive within the usual 7-10 business day delivery window.
PO boxes: Please note, the alternate carriers only deliver to physical addresses, they do not deliver to PO Boxes or community mailboxes.
Remote Locations: Some remote locations may be ineligible for delivery. If you're unsure whether this affects your area, please contact our Customer Service team.
Your tracking information will be available 24-48 hrs after your order is shipped. You’ll still be able to track your package the same way you do now! The only change is that your tracking link will direct you to the carrier’s system instead of Canada Post.
No, shipping costs will remain the same.
We understand that returning a purchase is sometimes necessary, and we are committed to providing flexible options during the Canada Post strike. As a result, we are implementing temporary changes to our mail-in return process for purchases made between November 19th, 2024, and December 6th, 2024.
Important Notice: No Mail-In Returns During Strike Please note that mail-in returns cannot be processed during the strike period. Our mail-in return portal, which is used to request a return and receive a printable return label, will not be available while the strike is ongoing.
To ensure ample time to return your items, purchases made until December 27th, 2024, can be returned until January 15th, 2025. All returns should comply with the terms outlined in our regular Return Policy.
We will continue to monitor the situation and keep customers informed of any changes to our return policy.
Any returns you’ve already shipped will be held by Canada Post until the strike ends. Unfortunately, we cannot process these returns until postal services resume. Once the strike concludes, your return will be processed, and we will notify you as soon as it’s completed.
In the meantime, if you have any concerns or questions, feel free to contact our Customer Care for assistance.
FREE ground shipping when you spend over $75, after discounts have been applied and before taxes.
For orders under $75, shipping is $11.00.
Continental USA shipments, please visit montelleintimates.com.
Please note that we can only guarantee the exact delivery date when a customer chooses Express Shipping.
Standard Ground Shipping will arrive 7-10 days after you place your order. You will receive a tracking number, however guaranteed delivery is only available with Express Shipping orders.
International orders: Please contact us directly by email at info@montelleintimates.com for pricing and shipping times. All applicable taxes, duties or international merchant fees will be your responsibility.
Ground orders will typically arrive 7-10 business days after the order is placed, excluding weekends and holidays.
For orders to be shipped on the same day the order is placed, it must be received before 12pm EST or it will be shipped the following business day. For example, an order received at 3pm on a Friday will be processed the following Monday.
Please note: Please consult our complete return policy before trying on your garments to avoid disappointment.
We can expedite your order for an additional charge.
Express shipping rates Canada: $25 CAD for 3-day shipping (3 business days, after received by the shipping company)
Orders shipped outside the United States and Canada may be subject to additional duties, customs and taxes. You will be responsible for all of these fees. These will be due at the point of, or after delivery.
Please be aware that we do not have any control over the any duties, customs and taxes levied by the country your order is being shipped to. Please contact your local customs office to find out more information if you are unsure of the charges.
If you don’t receive your package, email info@montelleintimates.com at your earliest convenience. We will investigate the matter and if we find that we made an error or if the shipper confirms it was lost in transit, we will replace the lost item.
We are not responsible for packages that are lost or cannot be delivered due to errors in the mailing address, missing information or where a person is not physically present to receive packages. If someone is not physically present at the shipping address provided and, as a result, an item cannot be delivered and is returned to us, we will credit your account the value of the order, less the shipping cost.
We really want you to love our products and how they make you feel.
If you're having second thoughts or need to make a change, don't worry! You have 30 days from the day of purchase to request a refund, exchange, or credit. Please note that all panties are final sale. Simply submit a refund or exchange request through our super easy portal!
International Returns: Please note that the customer is responsible for covering international return shipping costs. Additionally, we would like to inform you that exchanges are not available for international orders. Our international return policy strictly accepts returns only.
Have more questions? Please contact us at info@montelleintimates.com.
START MY RETURN
Step 1: Head over to our Return Portal to begin your return. Please note that ALL panties and ALL items tagged as Final Sale are
