We really want you to love our products and how they make you feel.
If you're having second thoughts or need to make a change, don't worry! You have 30 days from the date of shipment to request a refund, exchange, or store credit.

Please note:

• All panties, accessories and any item marked Final Sale are not returnable, exchangeable or refundable. Please check our Final Sale policy for more details.
• All returns must meet our quality standards: items must be unworn, unwashed, scent-free, and with original tags attached.

Simply submit your request through our Return & Exchange Portal – it's quick and easy!

International Returns: Customers are responsible for covering international return shipping costs. Exchanges are not available for international orders—returns only.

ACCESS THE RETURN PORTAL HERE

Refunds & Store Credit

• Visit our Return Portal.
  • (All panties, accessories and any item marked Final Sale are not returnable, exchangeable or refundable.)
• Enter your order number (must begin with "MONCA" or "MONUS") and your email address or phone number.
  • You'll find your order number (alphanumeric code) in your confirmation email or on the slip included in your package.
• Select the item(s) you would like to return and follow the instructions.
• Choose your preferred refund method:
  • Store Credit: Full amount in the form of a gift card code via email (no $5.99 handling fee).
  • Refund to Original Payment Method: Full amount less a $5.99 handling fee.

Important:

• Refunds are only issued once your return has been received and inspected at our warehouse. The return will then be processed within 3 to 5 business days.
• The original shipping cost will not be refunded.
• For any return valued over $200, you must provide proof of drop-off or carrier acceptance (e.g., receipt or tracking scan) to ensure your package is in transit.

ACCESS THE RETURN PORTAL HERE

Exchanges

• Visit our Return and Exchange Portal to begin your exchange.
  • (All panties and any item marked Final Sale are not returnable, exchangeable or refundable.)
• Enter your order number (must begin with "MONCA") and your email address or phone number.
  • You'll find your order number (alphanumeric code) in your confirmation email or on the slip included in your package.
• Select the item(s) you would like to exchange.
• Choose your exchange option:
  • Item in the same style and color; select the correct size and complete the exchange.
  • Item in a different color or a completely different item; then select option "Shop Now" and choose the item or color that you would prefer. Complete the checkout process and you're done.

Exchanges are free of charge (no $5.99 handling fee).

ACCESS THE EXCHANGE PORTAL HERE

Final Sale Policy:

• Final Sale items are not eligible for a return, refund, or exchange.
  • We encourage you to review your order carefully before completing your purchase.
• Items purchased at a discount of 50% or greater are considered Final Sale.
• All panties, accessories and any item marked Final Sale are non-returnable, non-exchangeable and non-refundable.

Sale Items

• Sale items with a discount less than 50% follow the same return/exchange guidelines unless otherwise noted.

Additional Guidelines:

• Please avoid wearing perfume or deodorant when trying on garments, as marks or scents will make them ineligible for return.
• Items that appear washed, worn, or smell of smoke or perfume will be refused.
• Items not meeting our return standards will be sent back at your expense if you wish.

Packaging & Shipping Guidelines

• Items must be packaged to protect their shape.
• We recommend using insured, trackable shipping. For any return valued over $200, you must provide proof of drop-off or carrier acceptance (e.g., receipt or tracking scan) to ensure your package is in transit.
• We reserve the right to refuse items damaged due to improper packaging.

Fees & Handling

• Refunds to the original payment method incur a $5.99 handling fee per order (not a return label fee).
• Exchanges and refunds in the form of a credit note are free of charge.
• Combined return + exchange orders will still incur the $5.99 refund fee.
• If returning items from multiple orders in one package, the $5.99 fee applies to each order individually.
• This handling fee covers processing and restocking, regardless of shipping method.

International Returns

• Customers are responsible for all international return shipping costs.
• Exchanges are not available for international orders—returns only.

Returns are processed within 3–5 business days (excluding weekends and holidays), once received by our warehouse and the return is approved.

• Exchanges and store credit: Free of charge (save $5.99).
• Refunds to original payment method: $5.99 handling fee deducted from your refund.

Defective or Incorrect Items

We inspect all orders before shipping, but if there's an issue:

• For an exchange or store credit: Visit our Return and Exchange Portal and follow the "How do I make an exchange?" steps. We will cover any replacement or shipping costs.
• For a refund: Email info@montelleintimates.com. We'll reimburse the $5.99 fee and cover any shipping costs.

Important: Defects must be reported within 14 days of delivery. The manufacturer's warranty may be void if care instructions were not followed.

Final Sale Policy:

• Items purchased at a discount of 50% or greater are considered Final Sale.
• All panties, accessories and any item marked Final Sale are non-returnable and non-refundable.
• Final Sale items are not eligible for a return, refund, or exchange.
  • We encourage you to review your order carefully before completing your purchase.